1. Parties and acceptance
This Agreement is between Lanice AI, a company organized under the laws of the United States ("Lanice AI", "we", "us"), and the individual or entity accessing the Services ("you"). If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree to this Agreement, do not use the Services.
2. Definitions
- "Services" — the Lanice AI hosted software platform, including synthetic persona generation, social experiments, the content workspace, surveys, the debate engine, the UX simulator, LLM benchmarking, planning tools, analytics, reports, and related features, applications and documentation.
- "Organization" — a customer tenant within the Services, including its members, budgets, settings and data.
- "Customer Content" — content and data you submit to the Services, including demographic datasets, creative assets, documents, videos, URLs, survey questions and configuration.
- "Synthetic Personas" — artificial, AI-generated personas created by the Services. Synthetic Personas are fictional; they are not real people and do not represent, identify or profile any real individual.
- "Outputs" — results generated by the Services from your use, including persona content, simulation results, assessments, survey responses, transcripts, analytics and reports.
3. License and access
Subject to this Agreement and payment of applicable fees, Lanice AI grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business, governmental or research purposes during your subscription. We may update, improve or modify the Services from time to time. You may not sublicense, resell, or provide the Services to third parties as a service bureau without our written consent.
4. Accounts and organizations
- You must provide accurate account information and keep credentials confidential. You are responsible for activity under your account.
- Organization owners and administrators control membership, roles, permissions and feature access within their Organization, and are responsible for the actions of their members.
- You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services.
5. Fees, credits and billing
- The Services operate on a prepaid budget model. Usage (including AI model invocations, persona generation, simulations, assessments, benchmarking runs and browsing sessions) draws down your Organization's budget at the rates displayed in the Services.
- Payments are processed by our payment provider (currently Stripe). If you enable automatic top-up, you authorize us to charge your saved payment method when your budget falls below the configured threshold, until you disable it.
- Usage is metered and recorded in a per-Organization ledger, which is available to you within the Services. Metering records maintained by the Services are authoritative absent manifest error.
- Except where required by law, prepaid amounts and consumed usage are non-refundable. Fees exclude taxes; you are responsible for applicable taxes other than taxes on our income.
- We may change pricing prospectively; changes do not affect budget already purchased.
6. Customer Content
- You retain all rights in your Customer Content. You grant Lanice AI a license to host, process, transmit and display Customer Content solely to provide, secure and support the Services.
- You represent that you have all rights necessary to submit your Customer Content and that it does not violate law or third-party rights.
- Do not upload personal data about identifiable individuals. The Services are designed for aggregate, statistical audience data (for example census-style distributions). You must not upload data that identifies real people, and you must not use the Services to infer information about identifiable individuals.
7. AI-generated Outputs and third-party models
- The Services use large language models and other AI systems operated by third-party providers. Your Customer Content and prompts may be transmitted to such providers to generate Outputs. Model availability may change, and per-Organization model restrictions configured by you or by us will limit which providers process your workloads.
- As between you and Lanice AI, and to the extent permitted by law and third-party model terms, you own the Outputs generated from your use of the Services. Outputs are generated probabilistically and similar outputs may be generated for other customers.
- Outputs are simulations and estimates, not facts, guarantees or professional advice. Synthetic Personas are statistical constructs; their reactions, survey answers and behaviours are predictions that may be inaccurate, incomplete or biased. You are responsible for evaluating Outputs before relying on them, and for any decisions made based on them. Outputs are not a substitute for legal, medical, financial, electoral or other professional advice.
8. Acceptable use
You agree not to use the Services to:
- violate any applicable law or regulation, including election, consumer-protection, privacy and advertising laws;
- create, optimize or distribute content intended to deceive, defraud, harass or manipulate people, including disinformation, voter suppression material, or deceptive impersonation;
- target, profile or make determinations about identifiable real individuals, or attempt to re-identify any person from any data in the Services;
- present Outputs as the opinions of real people, or represent synthetic research as human research in a misleading way;
- use triage or analysis features as the basis for legal determinations, attribution of wrongdoing, or adverse action against any individual;
- direct the UX simulator at websites or systems you are not authorized to test, or use it to circumvent access controls, scrape at abusive volumes, complete purchases without authority, or evade bot-detection for unlawful ends;
- attempt to poison, jailbreak, or manipulate third-party AI models, including those monitored by the benchmarking features;
- probe, disrupt or circumvent the Services' security, tenant isolation, rate limits or budget controls, or access another Organization's data;
- reverse engineer the Services except to the extent such restriction is prohibited by law; or
- use the Services to build a competing synthetic-audience product.
We may investigate suspected violations and may suspend or restrict access as described in Section 11.
9. Intellectual property
Lanice AI and its licensors own the Services, including all software, models of operation, prompt frameworks, interfaces, documentation, and all related intellectual property. No rights are granted except as expressly stated in this Agreement. Feedback you provide may be used by us without restriction or obligation.
10. Privacy and security
Our Privacy Policy describes how we collect and process personal information. The Services enforce per-tenant isolation at the database layer, maintain audit logs of governance actions, and record the AI model used for each operation. You are responsible for configuring roles, permissions and model restrictions appropriately for your Organization.
11. Suspension and termination
- You may stop using the Services at any time. Organization owners may request deletion of their Organization and its data.
- We may suspend or terminate access (in whole or in part) for material breach of this Agreement, suspected unlawful use, non-payment, security risk, or where required by law. Where practicable we will provide notice and an opportunity to cure.
- Upon termination, your right to access the Services ends. Provisions that by their nature should survive (including Sections 5–9 and 12–15) survive termination.
12. Disclaimers
THE SERVICES AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, LANICE AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING THE FOREGOING, LANICE AI DOES NOT WARRANT THAT SIMULATED REACTIONS, SURVEY RESULTS, ASSESSMENTS OR BENCHMARKING RESULTS WILL PREDICT REAL-WORLD OUTCOMES.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL; AND (B) LANICE AI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO LANICE AI FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS AGREEMENT LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
14. Indemnification
You will defend and indemnify Lanice AI against third-party claims arising from your Customer Content, your use of Outputs, your violation of this Agreement, or your violation of law — including claims arising from directing the UX simulator at third-party websites or from public use of campaign or messaging material informed by the Services.
15. General
- Governing law. This Agreement is governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware, subject to any applicable requirement to arbitrate agreed in writing.
- Export and sanctions. You may not use the Services in violation of U.S. export control or sanctions laws, and you represent that you are not located in an embargoed jurisdiction or on a restricted-party list.
- U.S. Government use. The Services are "commercial computer software"; government users receive only the rights granted to all customers under this Agreement.
- Changes. We may update this Agreement from time to time. Material changes will be notified within the Services or by email, and continued use after the effective date constitutes acceptance.
- Miscellaneous. This Agreement, together with the Privacy Policy and any order or enterprise agreement, is the entire agreement regarding the Services. If any provision is unenforceable, the remainder stays in effect. Neither party may assign this Agreement without consent, except to a successor in a merger or sale of assets. No waiver is implied by delay.
16. Contact
Questions about this Agreement: info@lanice.ai.